Patient Care System
A Modern Patient Care Coordination Platform
Built on SuiteCRM. Designed for Healthcare.
Deliver better patient experiences, reliable follow-ups, and compliant care coordination — without replacing your EHR.
Our Patient Care System, built on SuiteCRM with a modern, intuitive UI, helps healthcare organizations manage patient journeys, tasks, and communication in a structured, HIPAA-aligned way.
Patient Entry & Identity Management
Every patient has a clean, structured profile that gives care teams instant visibility into identity, contact details, communication preferences, and active care journeys.
Care Episodes & Journeys
Organize care into structured journeys such as post-discharge follow-up, chronic care coordination, preventive care programs, and telehealth follow-ups with clear ownership and status.
Intelligent Task Management
Automatic task creation, role-based assignments, time-bound SLAs, and escalation management ensure nothing falls through the cracks—even when teams change.
Safe Communication
Communication tools that respect PHI—email, calls, meetings, and template-based messages—all logged for auditability and restricted to non-clinical content.
Modern, Intuitive UI
A clean, modern interface with clear visual hierarchy and minimal clutter. Fast access to daily work results in higher adoption, fewer errors, and happier care teams.
HIPAA-Aligned Design
Built for healthcare compliance. No clinical records stored, no unnecessary PHI exposure. Designed to complement your EHR—not replace it.
Patient Entry and Identity Management
Key Features
Explore the powerful features of our Patient Care Coordination Platform designed specifically for healthcare organizations.
Built for Patient Experience, Not Sales Pipelines
Traditional CRMs were designed for leads and revenue. Healthcare needs something different.
This platform is purpose-built to support:
- Patient entry and identity management
- Ongoing care coordination
- Follow-ups and accountability
- Safe, non-clinical communication
All without storing clinical records or exposing sensitive PHI unnecessarily.
A Single, Clear Patient View
Every patient has a clean, structured profile that gives care teams instant visibility into what matters most:
- Identity and contact details
- Communication preferences
- Patient tier and context
- Active care journeys and follow-ups
The interface is designed to be simple, readable, and fast, so teams spend less time navigating screens and more time caring for patients.
Care Episodes: Organizing Care Into Journeys
Instead of scattered notes and reminders, the system introduces Care Episodes.
A Care Episode represents a patient journey such as:
- Post-discharge follow-up
- Chronic care coordination
- Preventive care programs
- Telehealth follow-ups
Each episode has clear ownership, status, and lifecycle — giving teams shared visibility and accountability across departments.
Tasks That Keep Care Moving
Care coordination happens through structured tasks, not memory.
Every Care Episode automatically generates the right tasks:
- Patient outreach
- Follow-up reminders
- Appointment confirmations
- Coordination checks
Tasks are:
- Assigned by role, not individuals
- Time-bound with SLAs
- Fully auditable
Nothing falls through the cracks — even when teams change.
Intelligent Workflows That Work for You
Automatic Task Creation
The moment a Care Episode is created, the system:
- Creates the required tasks
- Assigns them to the right care roles
- Sets priorities and due dates
No manual setup. No guesswork.
Escalation for Overdue Care Tasks
If a task is overdue:
- The Care Episode is automatically escalated
- Supervisors are notified
- Accountability is enforced
Patients are never forgotten, and teams stay aligned.
Communication That Respects PHI
Communication is essential — but safety comes first.
The platform supports:
- Calls
- Meetings
- Template-based messages
All communication is:
- Logged for auditability
- Restricted to non-clinical content
- Designed to avoid free-text PHI exposure
Clinical data stays in the EHR, where it belongs.
Care Episodes
Organize care into structured journeys with clear ownership, status, and lifecycle management.
Post-Discharge Follow-up
Coordinate care after hospital discharge
- Discharge planning
- Medication reconciliation
- Appointment scheduling
- Follow-up reminders
Chronic Care Coordination
Manage ongoing chronic conditions
- Regular check-ins
- Medication management
- Lifestyle coaching
- Specialist coordination
Preventive Care Programs
Engage patients in preventive health
- Wellness visits
- Screening reminders
- Health education
- Program enrollment
Telehealth Follow-ups
Coordinate virtual care visits
- Virtual appointment scheduling
- Pre-visit preparation
- Post-visit follow-up
- Care plan updates
Use Cases
Patient Entry & Onboarding
Streamline patient registration and identity management. Capture essential information, communication preferences, and patient context in a structured, HIPAA-aligned way. Ensure care teams have instant access to what matters most.
Care Coordination
Manage complex care journeys across departments. Coordinate post-discharge follow-ups, chronic care management, and preventive care programs. Ensure accountability and visibility for all care team members.
Follow-up Management
Never miss a follow-up with automatic task creation and escalation. Track patient outreach, appointment confirmations, and coordination checks. Ensure patients are never forgotten, even when teams change.
Safe Communication
Communicate with patients safely using email, calls, meetings, and template-based messages. All communication is logged for auditability and restricted to non-clinical content, keeping PHI secure.
Key Benefits
Better Patient Experience
Deliver reliable follow-ups and consistent care coordination. Patients receive timely attention and clear communication throughout their care journey.
Reliable Follow-ups & Accountability
Automatic task creation and escalation ensure nothing falls through the cracks. Role-based assignments and SLAs keep teams accountable.
Strong HIPAA-Aligned Design
Built for healthcare compliance. No clinical records stored, no unnecessary PHI exposure. Designed to complement your EHR—not replace it.
Faster Adoption by Care Teams
A modern, intuitive UI that teams actually want to use. Clean interface, clear hierarchy, and fast access to daily work result in higher adoption and fewer errors.
Lower Cost & Vendor Independence
Built on open-source SuiteCRM, giving you control and flexibility. No vendor lock-in, lower costs, and the ability to customize as your organization grows.
EHR Complement, Not Replacement
Focuses on relationships, journeys, and coordination. Clinical data stays in your EHR where it belongs. This system ensures the right people do the right work at the right time.
Powered by SuiteCRM. Tailored for Healthcare.
We leverage the flexibility of SuiteCRM while removing what healthcare doesn't need.
Designed to Complement Your EHR — Not Replace It
This system does not store diagnoses, lab results, or clinical notes.
It focuses on relationships, journeys, and coordination, ensuring the right people do the right work at the right time.